At Livoora.shop, customer satisfaction is our top priority.
If you’re not fully satisfied with your purchase, we offer easy return and refund options.

Return Conditions

You may return items within 7 days of receiving your order if:

• The product is defective or damaged.
• You received the wrong item or the product does not match its description.

Returned items must be:

• Unused and in their original condition.
• Packed in the original packaging with all accessories and receipts.

Return Shipping Fees

• If the issue is from our side (defect, wrong item), we cover the return shipping cost.
• In other cases, the customer bears the shipping cost.

Refund Process

Refunds are issued within 7–14 business days after receiving and inspecting the returned item.
Refunds are made via the same payment method used for the purchase.

Non-Returnable Items

• Opened or used products.
• Sale or discounted items unless defective.
• Digital or downloadable products.

For any return or exchange requests, please contact us at:
📩 returns@livoora.shop